PSA 10 ETHAN'S HO-OH HEAT WAVE ARENA

All orders will be processed within 24 hours of placing the order. If the order still has not been processed within 48 hours. Please do not hesitate to contact us through our "Contact Us" form.  Any SEALED products you purchase (ie, sealed booster boxes or etb) you will have to use the "Priority Shipping" option in checkout. As we ship all of our sealed products through USPS priority to guarantee you get your products in hand as fast as possible.
 
All live opening orders are shipped immediately the next business day after the live stream.

We have a No return policy, which means once your item has shipped you will no longer be able to cancel, refund, or return you order.

To be eligible for a refund, you must request the refund within 24 hours or before the item has shipped. Note that you will be charged the credit card transaction fee for any order cancelled at any time. Transaction fee is 3% of the entire order total. If either of the foregoing has occurred, no cancellation will be accepted.

 

We believe that a straightforward and customer-friendly return & exchange policy is essential to building trust and ensuring a positive shopping experience. Our goal is to make the process as seamless as possible, so you can shop with confidence knowing that your satisfaction is our priority.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.​